Basic Monthly Maintenance Commitment
Efficient, effective and timely support is a combination of the
following LBP Enterprises, Inc. provided factors:
Experienced, factory trained System Engineers; backup support
staff and management.Powerful technical support backing from
both in-house and manufacturer sources.
State of the art test equipment and innovative diagnostic tools
Uniform reporting procedures and documentation.
Swift response from dedicated On-Call System Engineers (OCSE)
to customer site.
Ability to offer free limited consultative service for technological
enhancements, upgrades, and replacements provided at preferred pricing
by lbp.
Factory trained and certified technicians are A+ certified.
Simple Escalation Procedure
System-Engineer- Immediately initiates support procedures to
minimize equipment downtime. (Continuous effort once on site is
our standard procedure.)
Service Manager- Notified, either dispatches additional personnel
and/or equipment; or responds to site personally.
OEM Called- OEM will be called [at no expense to customer],
upon agreement with the customer.
Coverage
System Engineer reports to customer site on a priority basis; customer
provides working areas. Preventative maintenance is done on EM for
mission critical equipment. On-going scheduled maintenance is
performed (scheduled at a mutually agreed upon time) in accordance
with the manufacturer’s recommended schedule to keep the equipment
at OEM specifications.
Standard: Eleven (11) hour coverage, provided for the period
from 7:00 a.m. to 6:00 p.m., (Conditions) Monday through Friday,
excluding the six nationally observed holidays.
Option 1): Eighteen (18) hour coverage weekdays, same
conditions as standard.
Option 2): Twenty-four (24) hour coverage, five (5) days a week.
Option 3): Twenty-four (24) hour coverage, seven (7) days a week.
Flexible Payment Options
Multi-year contracts to help plan your long term hardware maintenance budget.
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