Level 8 Monitoring and Proactive Support and Managed Print Services

Experience that counts, where it counts, is experience that you can count on! And now you can leverage Level 8’s experience to augment, supplement or support your own IT staff with Level 8’s remote Monitoring and Proactive Support and Managed Print Services. Over the past twenty years Level 8 has significantly reduced businesses IT costs by integrating our proven support program and technical expertise with their own IT effort. Just ask our customers. When you join the Level 8 Monitoring and Proactive support fleet, you’ll immediately benefit from the knowledge built across the entire census of devices. What this means to you is fast remediation of issues, proactive and managed updates that do not bring your network down, reduced system interruptions and downtime and ultimately lower operating costs while protecting the security of your network.

Level 8 offers two automated monitoring and management services:

For network wide monitoring and proactive support choose the devices. Implement this service into your IT support strategy in the way that best meets your needs:

• As a supplement to your own IT staff. Level 8 will monitor TCP/IP devices and email service alerts and service tickets to your IT staff at no additional charge. We’ll include activity reports and network health reports on demand, at no charge.
• Don’t have an IT staff or is your IT effort understaffed? No problem. Level 8 offers help desk services at a steep discount from our on-site Time and Material rates. We’ll reduce your IT support costs by remoting to your on-site network and resolving IT issues at a reduced rate with no travel charges.
• Want to outsource your IT effort or need Level 8’s total attention? Clients who combine Level 8’s automated monitoring and management services with our on-site Level 8 Total Care - Network Support contract services eliminate the need to hire and mange their own IT staff and experience lower operating costs, increased productivity, and above average system stability/reliability.

Level 8 Managed Print Services includes total support, service and supplies for your entire fleet of printers.

• Flexible monthly service pricing customized to fit your needs - include just service or the entire ball of wax (device, service, and supplies) in one simple fee.
• Consume print services on a flat rate per month or by the click charge (pay for only what actually printed).
• Complete printer fleet assessment provides total visibility of your printer activity across your organization allowing you to manage your print environment generating increased productivity and the highest efficiency from your printer fleet. It is not uncommon for customers, as a result of a detailed assessment, to reduce their printing costs by 20 -30 %.
• Frees up your IT staff to work on strategic IT projects and operations that increase your bottom line.
• Increases user satisfaction - leave the printer problems to the printer experts at Level 8 Technology.

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