LBP Total Care - Network Support

Basic Monthly Maintenance Commitment:
Efficient, effective and timely support is a combination of the following LBP Enterprises, Inc., provided factors:

• Free limited consultative service for technological enhancements, upgrades, conversions and replacements, enterprise wide.
• Multi-platform, Multi-protocol LAN/ WAN design and integration.
• Experienced certified Network System Engineers; backup support staff and management. Knowledgeable on all topologies and platforms.
• State of the art test equipment and innovative diagnostic tools.
• Powerful technical support backing from both in-house and manufacturer sources.
• Cat. 5 certified premise wiring services

Complete Network Administration Service:

• Management of enterprise wide applications.
• Install new applications and uninstall expired applications.
• Manage user environment: add and delete users, design user interface, manage network service schedule.
• Manage network archival and print services.
• Maintain network topology, physical and logical layouts.
• Manage network security.
• Manage WAN.

Coverage:
System Engineer reports to customer site on a priority basis; customer provides working areas. Preventative maintenance is done on EM for mission critical equipment. On-going scheduled maintenance is performed (scheduled at a mutually agreed upon time) in accordance with the manufacturer’s recommended schedule to keep the equipment at OEM specifications.

• Standard: Eleven (11) hour coverage, provided for the period from 7:00 a.m. to 6:00 p.m., Monday through Friday, excluding the six nationally observed holidays.
• Option 1: Eighteen (18) hour coverage weekdays, same conditions as standard.
• Option 2: Twenty-four (24) hour coverage, five (5) days a week.
• Option 3: Twenty-four (24) hour coverage, seven (7) days a week.

Flexible Payment Options

• On-call Network T&M Services charged per hour plus actual cost of software, parts.
• Multi year support contracts

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